Northriding Garden & Home Back to home
Legal

Privacy Policy

Effective date: 8 June 2026

1. Introduction

Northriding Garden & Home ("we", "us", "our") is a South African garden maintenance and property services business operating in Northriding, Randburg, Fourways and surrounding northern suburbs of Johannesburg. We are committed to protecting your personal information and processing it in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"). This Privacy Policy explains what information we collect through our website, how we use it, and the rights you have as a data subject.

2. Information We Collect

We collect personal information that you voluntarily submit through the enquiry and site assessment forms on this website. This typically includes:

  • Your name
  • Your phone number
  • Your email address
  • Property details, including the complex or property address, suburb, and property size or number of units
  • The type of service or maintenance you are enquiring about
  • Any additional information you include in the message field of an enquiry

We do not knowingly collect personal information from children, and we do not collect special personal information as defined under POPIA.

3. Purpose of Collection

We use the information you provide for the following legitimate business purposes:

  • Responding to your enquiry
  • Preparing and providing quotations
  • Arranging and conducting on-site assessments
  • Ongoing communication with you about the requested service
  • Coordinating service delivery and scheduling visits
  • Keeping records of work performed and communications, where appropriate

We will not use your information for any purpose other than the one for which it was collected without your further consent, unless required or permitted by law.

4. Data Storage and Protection

Your personal information is stored securely and is only accessible to authorised personnel who need it to perform their duties. We apply reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, alteration or disclosure.

We retain personal information only for as long as is necessary to provide the requested service, to meet our operational requirements, or to comply with our legal obligations. We do not sell, rent or trade your personal information to any third party.

5. Third-Party Service Providers

We use selected third-party service providers to operate parts of our website. These providers are used only for their specific intended purpose and are required to handle personal information in accordance with applicable privacy laws.

  • Web3Forms — handles the secure delivery of website enquiry form submissions to our email inbox. Information you submit via the enquiry form is transmitted through Web3Forms for the purpose of email delivery only.

Our website may also use standard hosting and content-delivery services required to serve the site to your browser.

6. Your POPIA Rights

Under POPIA, you have the following rights regarding your personal information:

  • The right to be notified that your personal information is being collected and processed
  • The right to request access to the personal information we hold about you
  • The right to request that inaccurate or incomplete information be corrected or updated
  • The right to request that your personal information be deleted, subject to any legal retention requirements
  • The right to object to the processing of your personal information in certain circumstances
  • The right to lodge a complaint with the Information Regulator of South Africa

7. How to Exercise Your Rights

To request access to, correction of, or deletion of your personal information — or to ask any other question related to your privacy — please contact us using the details below. We will respond to your request within a reasonable period, generally within 14 to 21 business days. We may need to verify your identity before processing your request.

8. Contact Details for Privacy Enquiries

For any privacy-related enquiries, please contact:

You may also lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za) if you believe we have not handled your personal information in accordance with POPIA.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on this page, with the effective date shown at the top.